Bali Villa Holidays Terms and Conditions

Terms and Conditions

PLEASE NOTE – Your passport must be valid for more than six months at time of entry into Indonesia. It is really important because there have been clients in the past that have not been able to enter through the Denpasar airport because of the passport expiry date is less than six months.

RATES : All rates are quoted in USD dollars and converted to Australian Dollars at the time of transaction. BaliVillaHolidays.com will endeavour to ensure all advertised prices are correct and will confirm the rates for you at the time of enquiry/reservation.
CHANGES OF BOOKINGS

A USD50.00 administration fee will apply to each change after a booking has been confirmed. Changes cannot necessarily be accommodated in all cases.

Our properties are fully equipped with bed linens, towels, cooking utensil etc. Drinking water is supplied at the villa.
Gratuities for house hold staff shall be left to guest’s discretion.

Most villas in Bali use the dates as outlined below for low, peak and high seasons to calculate the rates. Some villas do vary their seasons slightly, and you can locate the season dates on the information page for that villa. BaliVillaHolidays.com will endeavour to ensure all advertised season dates are correct and will confirm the dates for you at the time of enquiry/reservation.
Low Season: 11th January 2010 – 30th June 2010 (Except Easter week and Chinese New year) and 16th September 2010 - 19th December 2010
High Season: Chinese New Year (3rd Feb 2011), Easter week (18th April 2011 – 24th April 2011), 1st July – 31st July 2010, 1st September - 15th September 2010
Peak Season: 20th December 2010 - 10th January 2011

The majority of villas have rules governing their usage for events and parties and oftentimes a surcharge of up to the equivalent of a night’s rental price is applicable, in addition to a local community or ‘Banjar’ fee. Normal bookings are for vacation purposes and special permissions must be obtained for functions where the number of people in attendance exceeds 150% of the capacity of the villa. Please be aware that the majority of villa owners will not accept a booking involving a function without prior confirmation that a function coordinator has been employed. If you are planning to hold an event such as a wedding or any large congregation of people at your villa it would be best to bring this to the agent’s attention as soon as possible. The agent can recommend a suitable coordinator where required.

All villas we represent have a minimum of two domestic household staff. All our properties are fully equipped with bed linens, towels, cooking utensils etc.
Complimentary airport pickups / drop offs for our guests

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Secure Online Payments – BaliVillaHolidays.com payments are fully secured by Australia’s leading payment gateway SecurePay.
All payments are encrypted for your security. If you have any concerns regarding your payment please contact us.
Accepted payment by credit card:

50% of the rental amount must be received by BaliVillaHolidays.com within five (5) working days after confirmation of reservation has been given by email.
In the case of bookings made 45 days prior to arrival, full payment is required within two (2) working days, or on arrival, if less than two (2) working days, whichever comes first.
Final payment is required at least 45 days prior to arrival for Low Season and 60 days for High/Peak Season bookings.
Payments by Traveller’s Cheques or personal cheques, will not be accepted.

Notice of cancellation must be received by BaliVillaHolidays.com in writing by email at least 61 days prior to arrival for Low Season, 91 days prior to arrival for High Season and Peak Season bookings
Deposit will be refunded in full less US$ 750.00 OR 20% of monies received (whichever is greater), if the booking is cancelled 61 days or more prior to arrival (91 days for Christmas/New Year bookings).
In the event a reservation is cancelled less than 61 days prior to arrival the deposit will be forfeited.
Final Payments are non-refundable

Security deposits sometimes are required for certain villas. If required, a deposit will be requested by the villa Manager upon arrival and will be refunded in full on day of departure, unless damages/repairs need to be performed, in which case refunds will be made by Cash or transfer, less cost of damages.
TRAVEL INSURANCE

With potential medical, liability, cancellation risks involved in holidays, travel insurance is important, as deposits and rental payments are not refundable after a reservation has been confirmed. We highly recommend to buy an all-inclusive travel insurance package which covers all your expenses if you need to cancel your holiday due to personal reasons or a world event.

Clients are responsible for leaving the property and its contents in good order and in a clean condition. The client is to pay for any damages or losses incurred during occupation. The owner reserves the right to repossess the property if clients or any member of the client’s party causes excessive damage or nuisance or engages in any unlawful activity.
BaliVillaHolidays.com shall not be liable to the client or to any other occupier or guest on the property for any injury, sickness, loss, damage, additional expense or inconvenience caused and will not accept responsibility for any loss or damage to personal belongings.

BaliVillaHolidays.com will not accept responsibility for any delay, additional expense or inconvenience which may be cause directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government, or the failure of any machinery or equipment.
Numbers in Party and Suitability

The numbers of persons occupying a property must not exceed the maximum number stated in the property description unless by prior arrangement.

The agent will not be responsible under any circumstances to refund any unused portion of with respect accommodations, car rentals, including any substitutions.
The Agent will at all times and in good faith endeavor to substitute services accommodations of a comparable type.
The Agent disclaims any and all liability for property loss or damage, as well as injury including death sustained by any person whilst residing at a private villa, or whilst engaged on any tour, whether the loss or injury occurs as a result of breach of contractual obligations of the agent, its servants, employees or agents